Riona Axe

Love this site!! Sincerely recommend~~~~!!!!

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GoodOrient - Love this site!! Sincerely recommend~~~~!!!!
I am writing to say that the coats were delivered earlier this week and they are really lovely. Thank you so much for your courteous manner, great service, and fast delivery. My coat fits perfectly and I have my six friends coming over to try on theirs this weekend - and I'm sure they will be very pleased with the coats. Actually, it is the first time that I order an article from China and got it the way it is described. I hope you will keep that level of service. I will certainly order more items from your site.It's been a pleasure doing business with you.
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Reason of review:
Good quality
Rashanna Hrz

Good Customer service ~~~!!!

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GoodOrient - Good Customer service ~~~!!!

Dear Chris, Today my seals arrived. The Fedex was the best option.

With my seals in hands I just can say that Im amazed! It is wonderful.(I dont have words to tell how happy I am) I really would like to thank you, for all attention with my purchase. All my emails were answered very fast and everytime in a proactive way. I really would like to thank you for the patience solving the problems I had with the brazilian post office and the Customs officer.

I really would like to thanks the person (the artist) who used his/her talents to make this piece of art, and all the people whom worked making the shippment process safe for the big travel the seals will have until get in my home (the box, the ink and its container were a joyful surprise) . All of you made a piece of art that is very meaningful to me and its not a mere "object".

Im Grateful. Cheers from my sunny land.

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Reason of review:
Good customer service
Anonymous

GoodOrient is not GOOD at all ! Do not be fooled!

I am furious with this company. I ordered a chinese blouse 3 weeks before the 2017 Chinese New Year festival, not only did the item arrived very late - one month after CNY, they also delivered the wrong blouse! The customer support guy Chris, advised me to return the item and assure that will do a refund or an exchange. I subsequently spent another shipping fees to return the item. Despite showing my proof of delivery of the returned item, I am yet to receive my refund, it's been two months now! I wrote to them several times, and Chris will respond if you use a different email address, always sounded helpful asking for the tracking number. No matter how many times I repeated the same tracking number and giving the details, subsequently, he will never NEVER respond to you on any update! I tried to call their US toll free number, but the telephone number is not valid. Their 5Ps - customer Protections policies posted on their website were empty promises! And the reviews on their website were all filtered, only positive reviews were posted, please do not be fooled. My damaged is about US100, I wish I have research this company before I place my purchase. I hope the public is well aware of this company - GoodOrient is NOT good at all!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Worcester, Worcestershire

Goodorient Refund Review

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Hi I have order a dress on GoodOrient but it was delivered 2 weeks after and i have paid for express delivery so i had to return the dress but now it been 2 months since i have not received my refund , i have been writing to Chris but now his post responding to my email... My name is Dallyla Uwase Email: dalbenlove@***.co.uk
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Reason of review:
Problems with payment
Anonymous

SCAM

All these Positive reviews posted here must be written by GOODORIENT everywhere I search i see horrible reviews all with the same issue which is either they ship extremely late or not at all!! How they are getting away with stealing peoples money is beyond my thoughts. DONT BUY FROM THEM!!!!!!

They made our wedding day a near disaster !! Luckily we found another seller which is reputable and buyer beware check the reviews first before you place an order with any company not located in your residing country ..... dont be fooled by elaborate websites they are designed to lure you in like a fish!!!

AWFUL COMPANY!!!!

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Loss:
$181
Reason of review:
Never Shipped

Preferred solution: Full refund

Anonymous
map-marker Winnipeg, Manitoba

Scammers

Ordered $200 worth of fabric Feb 16th, 2016. It's now May 2nd and I still don't have it. They gave me a tracking # a month after I ordered, which did not work. I emailed them a month after that asking why the tracking wasn't working (it should have been working after 2-3 days after getting it). They said they would resend the order and avoided my question about the tracking # completely. April 28th the tracking finally works. Today I check it and it says my item has been delivered in a completely different country! I have opened a Paypal dispute (thank god for Paypal). We will see how ths proceeds, this is unacceptible.
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Reason of review:
Order processing issue
Resolved
Caylon Csy
map-marker Ventura, California

Resolved: Scam artists 100%

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I have close to $300 tied up with this incompetent company and this has been going on since Oct. They made me pay for my own return and now are refusing to issue my refund.

The only reason I had to ship it back was because of their mistake; which they acknowledged. They keep passing me back and forth from "Chris" to "Miranda" and both continue to claim their "english" isn't very good. I call BS on the whole thing.

Do not shop here they are looking for ways to steal your money. I have read too many reviews like mine; too bad I didn't see them before I purchased.

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Loss:
$290
Pros:
  • Selection
Cons:
  • Customer service
  • Communication
  • Not getting my refund
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

too funny I am getting emails from Chris and Miranda as well and they have provided ZERO HELP

Caylon Csy
reply icon Replying to comment of Guest-1175168

I finally filed for my refund through Paypal (luckily, I paid through them!) and it was granted. I still never received my full order, but I got my money back AND kept what they did send me. Guaranteed NOTHING will change in their incompetent business though!

View more comments (1)
Jarita Exm

Ill be visiting again the GoodOrient...

I recently ordered the Sexy Black Gorgette Blouse from your website/company. I absolutely LOVE it! I wore it to work and everyone thought it was stunning. When they asked where I bought this gorgeous blouse, I told them your website. I'm absolutely thrilled with my purchase!!!!! Thank you for having such unique and beautiful clothing. It certainly gives me something different to wear and stand out, and I really love that!!!Your product is entirely satisfactory and exactly what we expected. The order was executed properly regarding size and color and we sincerely appreciate this fact. This is the best online shop ever!!!!
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Jeannett Drl

Good customer services!!!(GoodOrient)

Thank you for sending the email to let your customers know that you are all okay and what efforts you are making to help the victims.I forgot to let you know I received my fabric order and all the samples. Thank you again. I love the fabric and am getting ready to make another order.I wanted to ask you, is it possible to order in meters and fractions of meters. For example can you order 1.372 meters which would be 54 inches? Or can you only order in whole meters?Thank you again for your assistance. I really appreciate your excellent customer service.Best Regards...
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Janyce Oqa

The Best and Amazing of GoodOrient

"Over all I am a satisfied customer. I would like to have the website show better if a product is not available. But I would do business with them again. This is the finest as well as the best of shopping online site which they really give your desire of product that you really wanted. Furthermore,superb customer service with Fast shipping. Received items sooner than expected, all of the questions I had about my order were answered a soon as possible, and my order was shipped promptly and was received sooner than expected, this is the best online shopping site that will truly be admire."
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Anonymous

They kept my money and never sent product

I bought a tea jar for $69.54 (includes $19 for 7 day shipping) a month ago and they flat out refuse to either deliver my product or return my money. "Chris" kept telling me it was in route, then "Lucie" chimed in and said it would be sent "in a few days" and would I still like it -- AFTER I demanded my money back for fraud once I realized they never even sent it. I emailed Alan Lam, managing Director at urbanzen@***.com and was assured I would get my money back, but I never got it.
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Loss:
$70
1 comment
Guest

I am having the same problem. I ordered some pictures and half of my order was out of stock and will not be restocked.

This was a four piece set of Chinese Horoscope Pictures.

I asked for a Paypal refund, and Chris assured me I was going to get it, however, it has been 16 days and I received only promises. Anyone have any success getting a refund from GoodOrient?

Michaelah Ebf
map-marker Beijing, Beijing

Oriental style clothes from GoodOrient.com

A few days ago, I received my last order, which included a pair of professional Tai Chi leather competition sneakers. Of course, I had to try them out immediately. So I wore them to my Wushu practice. And I am very much pleased. The sneakers are marvelously light to wear, the sole is brilliantly moving (not too sticky or too slippery), and the shoes give you excellent response on the positioning of your foot/ankle/knee and hip. They make you feel every slight misposition. Therefore, I can only assure you that I am seriously happy about this purchase. Definitively an item to recommend.
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Loss:
$10
Lucus Mkp

Chinese clothing

Due to the spring festival.We wait for this order for a looong time from China to USA...Maybe feel a little frustrated...

When we received this parcel from the postoffice.I open it and found a card together with the parcel.It is reaaly cute.Really exciting...One more things should be metion,The quality, cut, style are superb for adding such beautiful pieces to my wardrobe.They offer me the free shipping for the delay.It is acceptable.

They make me feel every slight misposition. Therefore, I can only assure you that I am seriously happy about this purchase. Definitively an item to recommend.

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Loss:
$11

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Sharrell Tpi

Still the best online store!!!

My goods have finally arrived. I am extremely pleased with this fabric and I thank you for your promptness! Here in Brazil ,Chinese fabrics are not to be found for sale per meter/yard.There are only ready garments in stores,you know,cheongsam dresses and things like that.Eventually I had to buy one of those and dismantle it for re-working the fabrics in a different use....Just wanted to let you know we've got everything. They are lovely! Delivery was so quick! Thank you! We would recommend you to anyone!I am very impressed with your service and delivery time. My daughter and I have been invited to a cocktail party given by the Chairman of the National Pony Society and I am sure I will be very comfortable inmy new outfit. Many thanks....
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Aeva Lqa

Magnificent Online Shop...

“I am very pleased with my jacket to say the least. It is much more than the picture exposes. The lining is sewn in with padding that allows the jacket to hang straight. It is obvious that much care went into the design. The technical support was personal, and the item was delivered in the time frame it was promised. I will be a loyal customer as long as you sell. Thank you Good Orient. Sincerely, my family and I over the last year have purchased many items from Good Orient and we are amazed and very pleased with the quality and craftmanship of each and every item. Chris in your customer service department has gone above and beyond providing us with great service on every order that we want..."
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Graylon Zmr

GoodOrient, the best online store

I referred my friend to Good Orient because the service I received was to my satisfaction. I will do again with other friends that are interested in the chinese culture. I recently visited the new website and it looks nice. For the chinese chops section it would be good to have a link to generate a chinese name based on american names. Also, it would be good to have a link to show how the seal would look like with the chinese name.Once again your company come up trumps package arrived xmas eve for husband,s present she loved all the items very well made her friend was impressed wishes to buy soon.
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